Return & Exchange Policy

At Steaze Wear, we carefully check every order before it is packed and shipped. Since each order is prepared according to the details selected by the customer, we only accept returns or exchanges when the mistake is from our side.

We want the process to be simple and fair. If we make a mistake with your order, we will take responsibility and work with you to resolve the issue.

When We Accept a Return or Exchange

A return or exchange will only be accepted if Steaze Wear has sent something different from what was originally ordered.

For example:

• You ordered a Small but received a Medium or Large.
• You ordered a specific product/design but received a different product/design.
• You selected a specific size or variant and we mistakenly sent another size or variant.
• Your order does not match the original order details because of an error on our side.

If our team made the mistake, you may choose between an exchange for the correct item or a refund, subject to verification.

24-Hour Reporting Period

Any return or exchange request must be reported to us within 24 hours of delivery.

Requests submitted after this 24-hour period may not be eligible for a return or exchange.

Because of this, we strongly recommend checking your order as soon as it is delivered to make sure the product, size, and variant match your original order.

What We Need From You

To process a return or exchange, we may ask you to provide clear proof of the issue, including:

• Your order number.
• Clear photos or videos of the item received.
• A clear photo showing the size/variant tag on the product.
• A clear photo of the parcel/package and shipping label.
• An unboxing video, where available, may also be requested to help verify the issue.

We will compare the information provided with our order records, product details, packing information, and dispatch records to determine whether the mistake occurred during our fulfillment process.

If Steaze Wear Made the Mistake

If our verification confirms that we sent the wrong item, wrong size, or wrong variant, we will take full responsibility.

You can choose between:

Exchange: We will arrange the correct product or size according to your original order.

Refund: If you prefer not to receive an exchange, we can process a refund after the issue has been verified.

If the mistake was made by our team, you will not be responsible for that mistake.

When We Do Not Accept Returns or Exchanges

We do not accept returns or exchanges when the correct product and size were shipped according to the customer's original order.

This includes situations where:

• You selected the wrong size while placing your order.
• You ordered Medium but later decided you wanted Large.
• You changed your mind after placing the order.
• You no longer want the product after receiving it.
• The product does not fit because the wrong size was selected by the customer.

In these situations, the order will be considered correctly fulfilled and will not qualify for a return or exchange.

Verification Process

Every return or exchange request is reviewed individually.

Once you contact us, please provide your order number and the requested proof within 24 hours of delivery. Our team will check your order information and dispatch records to confirm what was originally ordered and what was shipped.

If the information confirms that the error was made by Steaze Wear, we will proceed with the appropriate exchange or refund.

If the order was fulfilled correctly according to the original order details, the return or exchange request may be declined.

Important

Please do not send any product back to us before contacting our team and receiving confirmation.

Unauthorized returns may not be accepted.

Please keep the product, original packaging, tags, and shipping label in their original condition until your request has been reviewed.

Our Commitment

We understand that receiving the wrong product or size can be frustrating. If the mistake is genuinely ours, we will take responsibility and work with you to resolve it.

Once we verify that the error occurred on our side, we will arrange the appropriate refund or exchange.

Our goal is simple: you should receive exactly what you ordered.